We always endeavour to go above and beyond to deliver personalised health and wellbeing services in a friendly and compassionate way. Whilst we always try our best, we realise that sometimes we don’t always get things right. So, if you have concerns, suggestions, or feedback we’d love to hear them.

It’s important that we always try to meet your immediate health needs and take any urgent action that may be needed before trying to resolve your complaint. This may mean contacting another healthcare professional like your GP.

We’ll only discuss confidential information if it’s needed to resolve your complaint and never with a third party unless they have your permission.

We will ensure that:

• You will receive a timely and appropriate response
• Your complaint is fully investigated
• You are treated with respect and courtesy
• We keep you informed with the progress of your complaint and the actions we are going to take
• We help you to understand our complaints procedure if needed

How to get in touch

• • Phone us on 0127 632 227 (Monday – Friday 9am to 6pm, Saturday: 9am to 3pm)
  • Write to us at:
    40 London Road
    Blackwater, Camberley
    GU17 9AA